A disabled iPhone after the unlock screen passcode was tried too many times.

What To Do If Your iPhone is disabled And You’ve Forgot your Passcode

Estimated reading time: 5 minutes

A disabled iPhone is a common problem that can cause a major disturbance to your daily life. The issue can lock you out of your iPhone for many minutes, if not hours. So, what should you do if you discover that your iPhone is disabled?

Why does the disabled iPhone message appear?

The “iPhone is disabled” message usually appears when you enter the wrong passcode multiple times in a row. This security feature is designed to protect your device from unauthorised access attempts.

In an attempt to deter brute force passcode guessing, Apple has put this measure in place to lock your phone for an extended period of time. Therefore, the more times your try and guess incorrectly, the longer your phone will be locked for.

How does it work?

After six incorrect passcode entries, the seventh one will disable your phone for one minute. If you continue to input invalid passcodes, this will ramp up to disabling your iPhone for 5 minutes. Following that, subsequent locks of 15 and 30 minutes before jumping to an hour.

The penultimate attempt will lock you out for a full two hours. However, the final incorrect pin will disable your iPhone permanently.

Common reasons why your iPhone may become disabled

Here are a few common reasons why your iPhone may become disabled:

It is essential to remember your passcode and keep it secure to prevent your iPhone from becoming disabled. If you suspect someone else is trying to access your iPhone, consider enabling additional security measures such as Touch ID or Face ID.

A disabled iPhone lock screen.

What to do if your iPhone is disabled and you’ve forgotten your passcode

If your iPhone is disabled because you have forgotten your passcode, you can follow these steps to regain access:

What is iPhone Recovery Mode and How to Connect to It?

iPhone Recovery Mode is a troubleshooting state that allows you to restore your device to its factory settings, update its software, or recover it when it’s stuck in a loop or not responding. To connect your iPhone to Recovery Mode, follow these steps:

iPhone 8 or later:

iPhone 7 and 7 Plus:

On iPhone 6s and earlier:

Once at this stage choose the ‘Restore’ option when prompted to restore your iPhone to factory settings. Wait for the process to complete, and then set up your iPhone as a new device or restore it from a backup.

What if your disabled iPhone won’t connect to iTunes?

If you have “Find My iPhone” enabled on your device, you can use iCloud to remotely erase and restore your iPhone. Go to iCloud.com and sign in with your Apple ID. Then subsequently select and erase your phone.

The find My iPhone screen to erase an iPhone is disabled handset remotely.

What to do if your still stuck with a disabled iPhone and don’t know how to unlock?

If you still have a disabled iPhone and don’t know how to unlock then professional help is at hand. Our iPhone repair Norwich experts have years of fixing disabled iPhone handsets. Popular handsets that we fix for this problem are iPhone 6, iPhone 6s, iPhone 11, iPhone 12 and iPhone 13. If you need to find out which iPhone model you have then use our handy guide.

So, talk to us and see how we can help. Just use our contact page or select your iPhone model and buy a passcode removal repair from our online repair shop.

Don’t let a disabled iPhone ruin your day.

Unlock My iPhone
Steven Whitear
Steven Whitear
2024-01-26
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Exactly what was needed! Very professional, very quick!
Jonathan Knights
Jonathan Knights
2023-12-18
Trustindex verifies that the original source of the review is Google.
Good service, they diagnosed there was no fault with my wife's mobile with no repair required. It would have been easy for them to claim the battery needed replacing at a cost but they didn't.
Tracey Gardiner
Tracey Gardiner
2023-11-05
Trustindex verifies that the original source of the review is Google.
Really quick and reasonable
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